Registration Policies

All Annual Meeting registration fees include plenary and concurrent sessions, the Program Book and all scheduled continental breakfasts, lunches and breaks as outlined in the program.

Important Payment Note: The registration form must be accompanied by your credit card information or check in full payment of registration fees and events. All non-U.S. members will be charged the U.S. dollar equivalent at the time the charge is processed, unless otherwise indicated. To qualify for early registration rates, registration must be completed online by 14 March 2014, or the registration form must be faxed or postmarked by 14 March 2014.

Cancellation Refund Policy

Refund requests must be made in writing to SQA Headquarters. Refunds of Annual Meeting and/or Quality College registration fees, minus a $55 processing charge, are made on the following schedule:

Date of Cancellation Refund
Through 7 February 2014 Full, less $55
8 February - 3 March 2014 75%, less $55
4 March - 21 March 2014 50%, less $55
22 March 2014 and later None

Substitution Policy

If you become unable to attend Quality College or the Annual Meeting, you may send a substitute in your place. Each registration substitution will be charged a $55 processing fee.

Registration Change Policy

If you have registered for a Quality College course and would like to attend a different course, you may change your registration. Each course change is subject to availability and will be charged any applicable difference in price plus a $55 processing fee. If you have registered for the Annual Meeting and would like to make changes to your registration, you may do so via phone or by sending in a change via hard copy registration form. Any difference in Annual Meeting registration fees will be charged or refunded as appropriate.

Returned Check Policy

Remittance must be made in U.S. dollars. A surcharge may be assessed to cover any collection fees.

Emergency Illness or Death of Registrant or Immediate Family Member

Registrants who are unable to attend the Quality College or the Annual Meeting because of a serious illness or death may receive a partial refund (amount paid minus the $55 processing fee) or full credit for a future meeting (as applicable) in the following instances:

  • Personal illness or death of the attendee; or
  • Illness or death in the immediate family of the attendee.

Requestors shall submit the request in writing to SQA Headquarters along with written documentation from a doctor. The Program Chair shall review the request to ensure it is in accordance with written policy.